Cracked screen and repair question on a leased iphone. Resolution of your issue will occur after diagnosis by a trained phone repair technician with a solution determined by sprint for each customers unique situation. Nextday replacement if your device is lost or stolen, receive a. Repair your mobile phone or cracked screen with verizon total mobile protection. A fair number of individuals are reporting screen cracks originating from the center button, and then spiderwebbing up the device. Repair options under the insurance program are available in select locations for eligible devices and certain types of damages. If i lease a sprint phone, will the phone be repaired or.
The serial number from your tradein is on the receipt you received during the tradein transaction. You can have your device repaired or replaced at one of 1,300 convenient sprint repair centers. So you can stay safe, weve made it easy to shop from home and get the services you need online. Reports of palm pre screen cracks emerge edible apple.
Mar 23, 2011 sooo, i went to sprint yesterday around 5pm with my cracked screen. Tep program, sprint complete is available now for select smartphones, tablets and smartwatches. Total equipment protection plus tep plus is a combination of total equipment protection tep and tech expert. Terms and conditions continental casualty company chicago, illinois. Sprint has launched an affordable screen repair program for samsung galaxy phones, and it doesnt even matter if youre a subscriber. For information about sprint s total equipment protection tep program for your device, see the total equipment protection program page. Sprints exclusive program to optimize your connected life. Does sprint phone insurance cover a cracked iphone 5c screen.
After opting not to offer its total equipment protection tep service to iphone customers, sprint appears to have turned over a new leaf. Jan 16, 20 after opting not to offer its total equipment protection tep service to iphone customers, sprint appears to have turned over a new leaf. I was just wondering is that normal im getting a replacement for a cracked screen i was told to go online and do it. Does sprint tep total equipment protection cover crack. And, if i had chosen applecare, there would be no charge for screen replacement. Does sprint tep total equipment protection cover crack screens.
Sprint complete provides worryfree wireless protection. For mechanical or electrical breakdown and cracked screen repairs, a service fee. May 02, 2019 if youre a sprint customer, theres no reason not to fix that cracked iphone screen. Cracked screens on certain devices are generally eligible for repair, as long as the device still powers on and is operational with no additional damage. Sd video streams up to 480p, music up to 500 kbps, gaming up to 2 mbps. If you experience mechanical or electrical breakdown, just visit a sprint phone repair center to take advantage of instore repair. If your iphone screen is cracked or scratched, see apples iphone screen repair page. Is sprint total equipment protection worth the cost. So if you have applecare, go to an apple store and youll be covered. Other types of repairs are available at sprint repair stores. So really the only thing is that the screen never displays anything. Additional device repairs are available at sprint repair stores. Some breaks are worse than others ive gotten by with. Nov, 2010 it used to be that with tep, if you yourself damaged the phone sprint would replace it with no deductible as long as it wasnt water damage.
You can repair a cracked iphone screen at an apple store, an apple authorized service provider, or by sending it to an apple repair center. Tep offers comprehensive endtoend coverage and peace of mind from an easy, hasslefree solution. Get help fast at a verizon authorized repair facility for unlimited battery replacements and other postwarranty electrical or. I think it might depend on how generous the tech is that day and the availability of parts. Cov52518 jan19 sprint complete deductible and repair. With asurion, you can get an affordable repair as soon as the same day. Lost or stolen devices can be replaced as soon as the next business day. For information about sprints total equipment protection tep program for your device, see the total equipment protection program page. If youve lost your sprint cell phone, you can get nextday replacement if you have tep. Sprint offers open enrollment for device protection in june.
After 60 minutes of idle time, hotspot may automatically turn off. Only 3% of galaxy claims were for water damage last year. Problem number 1 the phones are on a lease, which means i need to return phone is excellent condition. Solutions for the technology your mobile life depends on. The new display on galaxy s10 phones can make it costly to repair the screen if damaged. The monthly charge for tep plus includes the cost of insurance provided in the program. As an added feature, customers can download the sprint protect app to locate, lock and otherwise protect their phone remotely from a computer. My buddy had a galaxy note ii with a busted screen and it was locked so we couldnt get anything off of it. So i have a sprint lease iphone forever of a iphone 6s plus 128gb since october. Total equipment protection cracked screen sprint community. I love my phone, i still the love the reception quality, fast speeds etc. I havent had to order a new phone since sprint had the lg rumor years ago and i did that over the phone.
Tep would go to a 3rd party insurance company called asurion who you. For mechanical or electrical breakdown and cracked screen repairs, a service fee may apply, and varies, depending upon the tier of your device and whether or not you have a device. I dont have sprint, but my iphone 5c has had a cracked screen for about a year. I went to sprint to have it repair of the cracked screen in which i acquired less a month is still functional and i have insurance on the phone thinking that in case if something happened. How to replace a broken screen on an iphone 7 or 7 plus. Cov52518 jan19 sprint complete deductible and repair schedule. All of these locations use genuine apple parts to ensure that your screen works like new after its repaired. According to the fine print of the tep contract, physical damage such as cracked screens are supposed to be dealt with my asurion. He did have the replacement note ii in hand so after watching some of the videos about taking apart a note ii andor replacing the screen on the note ii we decided to hook up the screen from the new phone to the broken phone which. Sprint complete provides worryfree wireless protection with. If you damage your phone, sprint will repair or replace the phone. And so my screen is just going to stay perpetually broken.
Learn about your bill usage, how your plan works, and get helpful info about your account. Sep 14, 2018 sprint complete is the most comprehensive protection program in the wireless industry and it is now available for select sprint phones, tablets and smartwatches. I am also pissed off with sprint too regarding the tep manage by asurion. File a claim for your broken device or make an appointment at a local store. Were temporarily changing our store hours, check our store locator for uptodate information on store hours and closures. Newly released models from samsung, apple, lg and htc will be ineligible for cracked screen repair for up to 60 days post release. You can also have it repaired as soon as the same day. According to the fine print of the tep contract, physical damage such as cracked screens are supposed to.
An anonymous tipster has shared an internal screenshot. The iphone 7 pluss screen is beautiful, to be sure but that glass beauty can break if dropped, smashed, or otherwise chipped against similarlyhard surfaces. Cracked screen how much of a charge under tep to fix. Discussion in android devices started by trickyd76, jan 16, 2012. Sprint tech expert terms of service w tep plus only 2125 sprint total tech expert terms of service 2528 tablet protection advanced device insurance 2940 advanced device service and support 4047 equipment replacement program insurance portion of tep and tep plus. Stay connected with repair, replacement, and support options through sprint tech solutions.
For loss, theft and damage claims click here or call 18005843666. Originally posted by mickdaddy999 out of 50,000100,000 pres sold even if 5001,000 cracked that would be a normal 1%2% defect rate. Tep works exactly like car insurance in that youre protected and covered in certain circumstances but there may be an associated cost to you in the form of a deductible. Online password management tools to help you protect your accounts. Sprint has launched a screen repair program for select samsung galaxy models, covering the galaxy s7 to the galaxy s9. My infant drops my phone just right and now i have a cracked screen. The following equipment manufacturers are ineligible for cracked screen repairs. Doesnt a cracked screen fall into the sprint tep physical damage category as listed in prev post. Sprint total equipment protection sprint tech support.
Sprint will fix anyones cracked samsung galaxy screen for. Some issues will be resolved by exchanging the device. If youre a sprint customer, theres no reason not to fix that cracked iphone screen. Cracked screen on leased phone with insurance sprint community. What im asking is for thoughts on what happened and advice if my device is not fixable by sprint.
Im at the end of the lease agreement, only having 4 months left and disaster. I had to go through hell and back today just to get insurance on my phone since i did buy the phone off ebay and the original owner didnt have insurance on the phone. Loss caused by cracked screen damage to the covered property. Your sales representative may have written it on the flyer provided or helped you take a picture of the receipt. My phone dropped and the screen cracked, neither the slim cover and tempered save it. Many repairs can be resolved same day and in some cases in about an hour. The only insurance you can get for your iphone is applecare. Sprint insurance coverage cracked screen gallery cover iphone phone photos taken in 2015 short article about iphone phone cover screens phone cover screens cell phone photos taken in 2015 you wont find a better image of cover screens cell phone iphone 5 high quality photo of cell phone iphone 5 covered under. Asurion covers the other 97% of things that can go wrong. Cracked my iphone 6 screen, everyone i know that has one has cracked theirs as well. I have a broken screen hair line, and im switching back to tmobile, what are my options so i dont have to pay for this. Check this out about sprint insurance coverage cracked screen. Not all sprint stores are authorized to provide service or repair for device issues. We have sprint insurance total equipment protection on an htc phone.
For mechanical or electrical breakdown and cracked screen repairs, a service fee may apply, and varies, depending upon the tier of your device and whether or not you have a device protection plan in place. Ie if you dropped it and cracked screen, you got a new phoen with no deductible. Alcatel, essential, kyocera, motorola, sonim and zte. I finally got it on the phone after talking to 5 different people from tep and sprint. Cracked screen and mobile repair with total mobile protection. The average household has seven connected devices, but will have 17 by 2020. There is no limit to the number of cracked screen repairs.
Device replacements may arrive within 23 business days. Nothing in the ads for the tep tells you how much the deductible will be. Unlimited automatic, high resolution backup for photos and videos. The company will fix cracked screens on eligible devices for. Thankfully, sprint seems to be on the ball with the problem, and most folks are reporting replacement devices being handed out without having to go through the tep or paying any deductible. Sprint customers just got an easy way to fix their cracked.
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